Our warehouse and office are located in Lauttasaari, Helsinki.
Bonge Oy
Itälahdenkatu 25
00210 Helsinki
asiakaspalvelu@bonge.fi
+358 10 440 9180
Deliveries
We deliver orders without freight costs to parcel machines and post offices when the value of the order is over €79.
Orders over €129 are delivered free of charge to your home.
Returns
Bonge Oy offers its online store customers a free 14-day right of return. As an exception during Christmas, we offer a longer return period of 30 days for orders placed before Christmas.
The limitations of the right to return are determined in accordance with Chapter 6, 16 of the Consumer Protection Act. The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return applies only to unused and salable products in the original packaging.
You can access the return system by clicking here.
Include the following information with the return:
• your name, address and telephone number
• the return code we sent you
• and a copy of Bonge Oy's / bonge.fi order confirmation or reference or order number
Return address:
Bonge Oy
Warehouse, 3rd floor.
Itälahdenkatu 25
00210 Helsinki
Products to be returned must be packed carefully.
If the product has been used or damaged in transit, we will contact the customer to resolve the issue.
Please note that an undelivered shipment or refusal of delivery is not a return. If the customer does not pick up the package and it is returned to Bonge Oy, we will charge handling costs of EUR 9.90. In this case, we will refund the original amount less postage and handling costs.